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NEW EDITION, REVISED AND UPDATED
Since employees who walk out the door cost their companies up to 200 percent of their annual salaries to replace, retention is one of the most important issues facing businesses today. And with so many surveys reporting that employees are unhappy and not working up to their full potential, engagement is a second serious and costly issue. The latest edition of this Wall Street Journal bestseller offers twenty-six simple strategies—from A to Z—that managers can use to address their employees’ real concerns and keep them engaged. The fifth edition has been revised and updated throughout and includes many more international examples, reflecting the fact that Love ’Em or Lose ’Em is available in twenty-two languages, from Albanian and Arabic to Thai and Turkish. Its message is truly one that spans continents and cultures.
- Sales Rank: #101545 in eBooks
- Published on: 2014-01-06
- Released on: 2013-12-06
- Format: Kindle eBook
Review
“To be a great team, you need outstanding players. The authors show you how to engage your outstanding players and keep them on your team for a long time.”
—Mike Krzyzewski, Head Coach, Duke University Basketball
“As a global resource in Marriott’s engagement strategy, Kaye and Jordan-Evans once again provide a powerful, globally inclusive book that is both impactful and relevant . . . practical, associate-centric ideas that work!”
—Steve Bauman, Vice President, Global Learning Deployment, Marriott International
“Having witnessed, firsthand, the power of the ‘stay interview’ and the impact of simply asking employees what will keep them in the organization, I know the rewards contained within Love ’Em or Lose ’Em are easily attained. Finding talent can be hard in today’s competitive world. Keeping that talent can be deceptively easy.”
—Andrew Buckingham, Head of Global Learning and Development, Genzyme UK
“Our global strategy is based on recruiting and developing the best talent. Retaining and engaging that talent on a global basis is crucial to every manager’s business goals. Love ’Em or Lose ’Em has become their playbook!”
—J. Craig Mundy, Corporate Vice President, Enterprise Learning & Talent Management, Ingersoll Rand
“Love ’Em or Lose ’Em has significantly contributed to our business in Latin America . . . The wonderful principles in this book have raised our sensitivity on how to interpret our associates’ needs, and once put in practice, they have enabled powerful results.”
—Carolina Lazarte, Human Resources Director, Latin America North, D&I LAB, Pepsico Latin America Beverages
“You just have to love Love ’Em or Lose ‘Em. This charming, clever, practical, and user-friendly book is a great desk-side coach for anyone who manages people.”
—Rosabeth Moss Kanter, Chair and Director, Advanced Leadership Initiative, Harvard University
“Talent matters. Few dispute this truth. But keeping great talent continues to be a challenge for many companies. This marvelous book offers numerous specific tools and hundreds of examples of how to care for people. Love ’Em or Lose ’Em is the best treatise on retaining talent available.”
—Dave Ulrich, Professor, Ross School of Business, University of Michigan and coauthor of HR from the Outside In: Six Competencies for the Future of Human Resources
“Fantastic, fun, and practical coaching advice! This stuff works! Great for executives to use with their teams—and buy for their managers! Buy it! Use it! Share it! Keep good people.”
—Marshall Goldsmith, author of Mojo: How to Get It, How to Keep It, How to Get It Back If You Lose It
“The manager-employee relationship is the difference between retention and turnover. Good leaders know how to hold on to their team members by striking a balance between leadership and management. The trick is to publicly praise employees for their victories and privately coach them on their opportunities. Love ’Em or Lose ’Em helps create the foundation for doing just that.”
—Ken May, former President and CEO, FedEx Kinko’s
“At First Data, the Love ’Em or Lose ’Em concepts have become an integral part of our ongoing global retention and engagement strategy and one of our most widely attended manager training programs. The book is full of practical employee engagement strategies, coaching, and advice that can be easily applied by any manager and applicable to employees at all levels. With the additional global perspectives in this newest edition, the relevance of the Love ’Em or Lose ’Em messages are now truly boundaryless.”
—Michelle Prince, Vice President, Human Resources, First Data
“A great read! Having had the opportunity to spend two days in a ‘Love ’Em or Lose ’Em’ seminar, I am a believer! It makes no difference what business you are in (corporate/government/military), people are the single most important part of an organization, and they are at the core of the success or failure of an organization!”
—William (Bill) Pickavance, former Vice President for Launch and Recovery Systems and Florida Site Executive, United Space Alliance
“I’m a big fan of the ‘stay interview’ and its power; nothing speaks louder than a manager who genuinely cares. That’s just one great idea from this latest edition of Love ’Em or Lose ’Em, which should be on every manager’s bookshelf or tablet or smart phone!”
—Rebecca Ray, Senior Vice President of Human Capital, The Conference Board
“I have long believed love is at the deepest center of leading oneself and others, and to find a book that provides specific and practical ways for managers to pay attention to their talent is truly a gift. How one leads is a choice, and in this gem of a read are powerful reminders of how managers can show up and be present to their people, particularly if they want to bring out the best in others, keeping them engaged and inspired to stay and contribute to their fullest potential. This book deserves to be read at least once a year or kept nearby as a guide.”
—Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies
“I’ve been so impressed with the millennials entering our workforce around the world. This book is full of great tips for getting their best discretionary effort—love them and you will be a beloved manager.”
—Tina Sung, Vice President, Government Transformation and Agency Partnerships, Partnership for Public Service
“Ever since the first edition, Love ’Em or Lose ’Em has been a great source of inspiration to me. I warmly recommend this pragmatic book to anyone who manages others—and especially to those who still believe that talent retention is all about money, which it is really not! This book offers a powerful and engaging way to achieve active and sustainable talent retention. And it’s exciting to see that it works all across the globe!”
—Michael Zollinger, Head HR Generalists, Swiss Re
About the Author
Beverly Kaye is founder and Chairwoman of Career Systems International. She is a recipient of ASTD's Distinguished Contribution to Workplace Learning and Performance Award and is the author of Up Is Not the Only Way.
Sharon Jordan-Evans is president of the Jordan Evans Group and is a sought-after keynote presenter and a certified executive coach.Kaye and Jordan-Evans are the coauthors of Love It, Don't Leave It: 26 Ways to Get What You Want at Work.
Most helpful customer reviews
27 of 29 people found the following review helpful.
GOOD IDEAS FOR KEEPING YOUR MOST VALUABLE RESOURCE�PEOPLE!
By Gerry Stern
Based on focus group research, the authors provide extensive guidelines for managers to retain employees. The authors present 26 specific actions managers can take, using a chapter to discuss each one. Each chapter contains a 'to do' list, brief illustrative stories, examples of retention work done by the authors' for clients, excerpts from an exit interview, as well as some linkages between chapters.
The book down-plays the role of money. This is okay to the extent that too many firms think money is the 'be all and end all' of retention. Money is not, but the danger is that too many firms lull themselves into thinking that since money is not the number one factor driving turnover according to surveys, they can cut corners with compensation ( often, however, with the exception of pay packages at executive levels-consider the implicit contradiction in that). Long-term, firms that pay below competitive rates reap what they sow...marginal organizational performance. In our consulting experience we find reward systems and retention are powerfully linked. The role of compensation can work in strange and mysterious ways-and sometimes not so mysterious. People are complex.
We wished that the authors gave a bit more attention to the economics of retaining people. They do make the point of paying fairly and competitively in chapter18, but the message is muted. But since this book is addressed to managers, and most managers have little-to-no meaningful influence on compensation decision-making (despite all the empowerment talk), the treatment of pay is understandable.
This is a super book that focuses on the many highly important non-cash elements of retaining people. In doing so, it succeeds admirably. In short, this is a neatly organized, clearly written, how-to book. By way of recommendation, we will use it as a resource in our own organization/management development consulting work. This book should be read by anyone who manages people. Reviewed by Gerry Stern, Co-Founding Partner, Stern & Associates, Editor of Stern's Management Review, Stern's SourceFinder: The Master Directory to HR and Business Information and Resources, and Stern's CyberSpace SourceFinder.
15 of 17 people found the following review helpful.
A Practical Guide for Managers Committed to Retention
By Andrea Lewis
Love 'Em or Lose 'Em is a wonderful resource for any manager looking to retain valuable talent. Because the book is organized into topic areas that span an array of pertinent retention issues, one can easily jump around to those topics that are most relevant to them. Each chapter contains constructive and concrete suggestions, along with insightful quotes from employees who have dealt with decisions to stay or leave an organization. Also, the many opportunities for self-assessment are extremely helpful. It would be impossible to walk away from this book without any new ideas for retaining employees that are vital to your organization. The authors have successfully translated a compendium of research into practical, how-to explanations of what motivates people to stay in a job and what managers can do to influence this outcome. This combination of knowledge and advice create an experience of worthwhile reading and exploration.
17 of 20 people found the following review helpful.
The Best Book to help retain the employees you love!
By Maisie Vultaggio
Love 'Em or Lose 'Em is one of those books you want to give to every manager, supervisor, executive who has ever let a talented employee walk out the door, in turn causing them thousands of dollars to replace. Dr. Beverly Kaye and Sharon Jordan-Evans have made this book full of easy to use activities and useful To-do lists that are critical tools for ANYONE who has employees that they would hate to lose. I found the book extremely easy to read, and the 26 chapters fun to go through. The book is designed so that you can take and apply one chapter (or retention strategy) at a time, instead of being overwhelmed by trying to apply them all at once. A lot of the strategies in the book are common sense, but I know that managers still don't apply them when an employee is about to walk out the door. I would hope that ALL managers, supervisors, executives, etc. would apply just ONE strategy. I think they would be amazed and surprised at the effectiveness this one attempt would have on changing the employee's mind to stay. I highly recommend this book for all organizations, and for all levels within the organization. It truly is the best book I have read on retention strategies, and the authors make the book so applicable to the challenges faced in today's tight labor market!
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